Shipping and returns


SHIPPING
Shipping is free worldwide for purchases over €95.
For deliveries to the Canary Islands, please contact us at laluraweb@gmail.com. If the product is in stock, we will ship it within a maximum of 48 hours. If the product is made to order, we will ship it to you as soon as it is finished (check the delivery times for the product you wish to purchase).

Important for countries outside the EU (European Union):
We cannot guarantee that you will not be charged customs fees or taxes. Any import fees or applicable taxes, once the goods reach the destination country, must be paid by the recipient of the order. In countries at war or in conflict, the carrier may not be able to deliver the order. In this case, we will inform you when the order is processed and the amount paid will be refunded. Lalura is not responsible for any customs retention or payment of specific taxes in the destination country.
RETURNS
  • If you are not satisfied with your purchase, you can return it within 14 calendar days from the day you receive it.
  • We will refund the amount paid to the same payment method used for the purchase.
  • Returns must be sent at the buyer's own cost and responsibility. The customer must ensure that the package arrives without damage or loss. Lalura is not responsible for any lost or misplaced packages during shipping.
  • For orders placed during special sales such as pre-sales, sample sales, sales, stock sales, etc., the user will be responsible for the return shipping costs (including taxes and duties when applicable). Under no circumstances will we accept returns sent with postage paid at destination.
CHANGES
  • You can exchange your purchase for another model of the same value. We will not accept exchanges for models with a different value, whether higher or lower.
  • For both returns and exchanges, products must be in perfect condition.
PROCEDURE FOR RETURNS AND EXCHANGES
  1. Write us an email at hola@laluradesign.com with the reason for the exchange or return, indicating your order number and the items you want to return.
  2. Once the return is approved, we will send you instructions on how to proceed.
Lalura will refund the customer all payments received (except return shipping costs) within 14 calendar days from the date of receipt of the returned product.
The currency used on laluradesign.com is the Euro. The exact exchange rate you will receive is determined by the bank that issued your credit card and may vary from the original price due to currency conversion.
Lalura reserves the right to withhold reimbursement until the product has been received.
Defective Product:
  • If you receive a product with a defect or fault, the customer must contact hola@laluradesign.com so that we can assess the incident. Once verified, the product will be exchanged for a new one of the same model. If the product is not available, the full amount of the product will be refunded plus shipping costs, within approximately 2 working days.
  • Note: Please contact us before going to another store so that we can find a solution. If the products are handled by a third party, the warranty may be voided.
We recommend that you include the following information in the email:
  • Order number
  • Description of the defective item
  • Photographic evidence
Others:
  • If you receive an incorrect product, that is, one that is not the one you ordered, send us an email to hola@laluradesign.com so we can resolve the issue as soon as possible.
  • If we receive a returned package, we will refund the purchase amount using the same payment method used. Under no circumstances can we resend the package, so if you still want the products, you will need to place a new order.